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Dorian Network Security and Event Log Management Software Support Center General Application Support

General Application Questions

We are committed to quality solutions and support. Therefore, the following questions are intended to provide our staff of integration specialists with the most pertinent information from you and your network - information that has most often led our team to the fastest resolution of issues. We thank you for your time in providing answers to the following questions as it will help us provide you with the fastest resolution as well.

We guarantee, at the very latest, a response to you via e-mail within 24-48 hours of your request.

Again, thank you for your time and we apologize for any inconvenience you've experienced.

* required field

Name*:
Company*:
Email*:
 
This support request regards the following solution(s)*:
UltraAdmin
Event Archiver
Event Analyst
Event Alarm
Event Rover
Fortress Desktop

Platform on which solution(s) is or are running*:
Windows NT Workstation
Windows NT Server
Windows Server 2000
Windows 2000 Pro
Windows XP Pro
Windows Server 2003
Windows Vista
Windows Server 2008
 
If other than English, what is the default language of the operating system?
 
Service Pack Level:
Amount of RAM:
Number of CPUs
Speed of CPUs
Hard Disk Size
 
What is the speed of your network?
10 Mbit Unswitched
10 Mbit Switched
100 Mbit Unswitched
100 Mbit Switched
Gigabit or Higher
If you have checked the Application Log for errors, what errors are being reported by our product?
 
If the software is raising an error message dialog:
1) What is it?
2) What action is performed before generating the error?
 
If you have any non-standard security settings - restricted registry settings or file share restrictions, please elaborate:
 
The following three questions apply primarily to our event log management solutions:
Version of MDAC you are running:
If you are not running version 2.5 or higher, please obtain a copy from http://www.microsoft.com/data.
 
If you are using Microsoft SQL Server with our solution(s), which version of SQL are you running?
 
If you are using Microsoft Access with our solution(s), which version of Access are you using?
What is the problem you are experiencing?
Please provide any additional information you think may be helpful in addressing the issue as well as the number of machines in your network and which operating systems are distributed among them (for example, "5 machines running NT server and 5 running 2000 Pro"):
 

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Dorian Software Creations, Inc.
Phone 678.222.3443 | Toll Free 1.866.682.3646
Fax 413.647.8727 | Email sales@doriansoft.com

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Event Archiver, Event Analyst, Event Alarm, Event Rover, UltraAdmin, Fortress Desktop, and the Dorian word mark are trademarks or registered trademarks of Dorian Software Creations, Inc.
U.S. Patent No. 7,155,514 and other patents pending.

Microsoft, Windows, Microsoft Windows, Microsoft Windows NT, Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows 2003, Microsoft Vista, Microsoft SQL, and Microsoft Access are trademarks or registered trademarks of the Microsoft Corporation. All other trademarks are the trademarks of their respective companies.